Laura Crowe, DDS at 19000 Cox Avenue, Saratoga, California.

My first time here today. I wasn't informed firsthand that they would be doing a full mouth XRay on my first appointment. When i questioned, they told me that they had checked with my insurance as its done once every 5 years and I am eligible. My bad, I let them do it. The Xray machine wasn't working properly. The assistant kept apologizing that the doctor has ordered a new one. The doctor did an initial exam, she was OK. Then the hygeniest followed for my cleaning. She could not even hold her tools properly, it dropped twice. When I asked her for how long she has been working here, she told me its her first day. She added that she is a temp as the hygeniest was not available. If they didnt have their staff available, why did the office let a temp handle the job with a first time patient??? And they didn't even bother to inform. It is only when i questioned. Very unprofessional and not acceptable.